Order Processing
Normally orders will be shipped out within 2-5 business days of processing payment. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed (eg, during holiday times). Orders may be delivered in separate shipments.
All purchases through Tranya.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Shipping Address
A correct shipping address is essential for delivering. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address and can't cancel your order.
Please check carefully and confirm your shipping address before submitting an order. If you want to change your shipping address, please contact us at service@tranya.com within 24 hours of submission, we will do our best to support your request.
If a package is failed to deliver due to incorrect address provided by you, we’ll contact you for a correction and the package will be re-shipped at an additional shipping fee. And if any loss is caused by the wrong shipping address, it won’t be covered by the warranty policy.
If the packages arrive at the customs of your country or you need to contact the local courier to pick them up, we will send you an email. Please reply to the email within 24 hours and try to get the packages. Otherwise, Tranya will not be responsible for the loss of the packages.
It takes longer than usual for delivery due to COVID-19, and the local post office may deliver your package to your door, your mailbox, or pick up points. Please keep an eye on the tracking information after your order is shipped out.
Shipping Time
We can ship to most of the countries in the world.
But PO boxes and military addresses (APO, FPO, DPO) can not be shipped to.
It generally takes 7-20 business days shipping from China warehouse but varies for different countries and areas. Below are the estimated shipping times. During the quarantine of COVID-19, shipping time is around 1-2 weeks longer than usual.
| Country | Shipping Time (Std) | Shipping Time (Quarantine) |
| United States | 10 - 15 Days | 15- 30 Days |
| Canada, Mexico | 10 - 20 Days | 28 - 45 Days |
| United Kingdom, Germany, France | 10 - 15 Days | 15 - 30 Days |
| Brazil | 20 - 35 Days | 30 - 45 Days |
| Australia, New Zealand | 10 - 15 Days | 15 - 30 Days |
| Spain, Italy | 10 - 15 Days | 25 - 30 Days |
| Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Switzerland, Norway, Greece | 10 - 15 Days | 15 - 30 Days |
| Russia, Belarus, Ukraine | 10 - 26 Days | 20 - 40 Days |
| Japan, Korea | 5- 15 Days | 15 - 20 Days |
| Hong Kong, Macau | 5 -15 Days | 15- 30 Days |
| Singapore, Philippines, Thailand, Indonesia, Malaysia, Cambodia, Vietnam | 15 - 20 Days | 30- 60 Days |
| Israel, Turkey, India, United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait | 15 - 20 Days | 30 - 60 Days |
| Chile, Argentina, Columbia | 15- 20 Days | 20 - 40 Days |
| South Africa, Morocco | 8 - 26 Days | 30 - 60 Days |
| Other countries | 15 - 20 Days | 20 - 30 Days |
Order Tracking
You will receive the tracking information in an email once the order is shipped out. Please note it usually takes 2-3 business days for the carrier to update information online. If the carrier reported unsuccessful delivery, we will email you for redelivery.
Please contact us within 6 months if you don’t receive the order, our representative will resolve the issue within 24 hours. Please note that overdue requests may not be accepted.
About Customs Tax
Normally customers will not be charged any additional fees via regular mail. However, customs tax may apply for imported goods/services and is regulated by the country law. Tranya is not responsible for any tax invoice charged on its products.